Shipping policy

Shipping Policy for Neema's Pets

All policies and procedures of Neema's Pets are hereby acknowledged to be under the registered name Neema's Business as recorded with the Chamber of Commerce.

Last Updated: January 15, 2024

At Neema's Business, we are committed to delivering our high-quality pet supplies to our customers efficiently and affordably. This Shipping Policy outlines our shipping practices and procedures to ensure a smooth transaction and delivery experience for our customers in the United States, Europe, and other international destinations. Please note, our shipping practices are designed to comply with both the United States and European market.

Shipped from US Warehouse

To Continental US:

estimated shipping costs (actual at checkout)

  • Free Shipping: We offer free shipping on orders over $50.00 to Continental US
  • Medium Orders: For orders to Pricing between $15.00 and $49.99, shipping = USD $8.73
  • Small Orders: For orders up to $14.99, shipping = USD $5.73
  • Customized products — Always Free Shipping

ETD (estimated time of delivery) 3-5 business days within Continental US

Breakdown as:

  • average processing time around 2 business days (excl. vacation periods)
  • average shipping time around 2 business days (excl. vacation periods)

As our customized products are made especially for you, the processing/shipping time will be around 15 days.

Exclusions: Please note, our shipping policy excludes Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Canada, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, and the British Virgin Islands.

To EU/International:

estimated shipping costs (actual at checkout)

  • Free Shipping: We offer free shipping on orders over $150.00 to our European customers
  • Medium Orders: For orders totaling between $15.00 and $149.99, shipping = USD $44.73
  • Small Orders: For orders up to $14.99, shipping = USD $19.73
  • Customized products — Always Free Shipping

ETD (estimated time of delivery) 5-10 business days

  • average processing time around 2 business days (excl. vacation periods)
  • average shipping time 5-10 days depending on destination

As our customized products are made especially for you, the processing/shipping time will be around 15 days.

Europe Includes: Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.

Customs Duties & Taxes

Please be aware that customs duties and taxes for importing products into destination countries are always the responsibility of the end consumer/customer. These fees are not included in our shipping charges and are not covered by Neema's Business. We recommend consulting with local customs offices for detailed information on these charges.

Other Policies

For more information on how we handle your orders and your rights as a customer, please refer to our Privacy Policy, Return Policy and Terms & Conditions. These documents provide important information about how we protect your personal information and the conditions under which items can be returned.

Contact Us

Should you have any questions about our shipping practices or if you need further assistance with your order, please do not hesitate to contact us at support@neemaspets.com. Phone: +31 659480800. Our team is here to ensure that your shopping experience with Neema's Business is as seamless and enjoyable as possible.

Note: Not all products ship to all countries. This Shipping Policy is subject to change without notice to reflect changes in our operational practices or in response to legislative amendments in the Netherlands, the United States, or any other jurisdiction we operate. We encourage you to review this policy periodically.